Privacy Policy

The Group collects information about you in the following ways.
Information you give to us. This includes personal data collected:

• Through our Website when you register, login, commence or complete an online transaction to use our services;
• When you contact our reservations team to make a booking or use the facilities at any of our properties. Facilities include, but are not limited to, meeting rooms, bar and/or restaurant, function rooms, and guest Wi-Fi;
• When you have provided your consent, in order to:
• sign up to any of our loyalty programmes;
• subscribe to any of our marketing communications, complete customer surveys, enter competitions or provide feedback.

When we do business with you, which will usually include:

• Full or partial contact details including names and addresses (including business details if you are making a corporate booking), telephone and email details;
• If you have special requirements, then it may also be necessary to collect details about diet or disability or any other preferences that you may have;
• We collect payment card information from you should you choose to use this form of payment for purchasing or guaranteeing use of our services;
• We may also collect your birthdate and other significant dates for making special offers to you around your birthday and other anniversaries;
• We may also collect passport details.

Information Automatically Collected. This includes information and personal data collected:
Through CCTV at our properties. We operate CCTV systems at our properties. These are in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of our properties and security for all clients and staff as well as in accordance with our license.